The University of Andorra (UdA) is a public higher education institution committed to guaranteeing the rights of all people, particularly those outlined in the United Nations Convention on the Rights of Persons with Disabilities.
The UdA promotes a society based on equal opportunities, in which all people, including those with disabilities or in vulnerable situations, can fully participate in the learning process with dignity and under fair conditions. To support this, the University ensures personalized academic assistance for each student and fosters the full inclusion of all individuals in university life.
With this goal in mind, the UdA has an Inclusivity Plan and two specific services: the Student and Staff Assistance Service (SAEP) and the Counselling and Guidance Service (SOC, by its initials in Catalan). These resources address various socio-educational and cultural needs and are organized into five main areas:
- Attention to people with special educational needs (NEE).
- Attention to people with disabilities.
- Attention to people with mental health problems.
- Attention to people with social needs.
- Attention to occupational health and safety issues.
What is SAEP?
The SAEP is an orientation service for the entire university community. It offers support and accompaniment to promote the inclusion of individuals with special educational needs or disabilities. It also assists those with psychosocial needs or vulnerable situations that may hinder or interrupt their academic and/or professional activities. The SAEP acts as a liaison between the user and the support services available both within the University and externally.
- Students with Special Educational Needs (SEN): This includes specific learning disabilities (e.g., dyslexia, dyscalculia), attention deficit disorder (ADD or ADHD), communication disorders, autism spectrum disorder, and mental health conditions such as anxiety or depression.
- Students with disabilities: Any student with a physical, sensory, communication, language, or intellectual disability.
- Students with psychosocial needs or situations of vulnerability: Students requiring psychological support or academic guidance, or those at risk of social exclusion or vulnerability.
What does SAEP offer?
- Personalized attention through meetings arranged with an expert.
- Resources for academic activities.
- Tools to improve quality of life and encourage autonomy.
- Individualized support to help students acquire the skills needed to obtain official qualifications (DPA, Bachelor’s, Master’s, and Doctorate), without altering academic standards.
- Support for teachers in implementing approved student support measures.
What kind of support is offered to the student?
Teaching
- Accessible texts: Documents adapted with suitable fonts, clear formatting, and readable graphics.
- Extended deadlines: Additional time for completing academic work.
- One-on-one academic support sessions .
- Technical support.
Exams
- Accessible exam formats: Adapted fonts, spacing, and visuals.
- Extended time: 25% extra time to complete the exams.
- Exam reading: Initial reading to ensure comprehension of the instructions.
- Specific language support strategies.
- Accessible rooms: Facilities suitable for students with reduced mobility.
- Separate classroom: Option to take exams in a quieter, isolated space.
- Seat reservation: pre-assigned seats in exam rooms.
- Technical resources: Use of adapted software, computers, and assistive technology.
How to request SAEP service?
Interested students can contact us through the following channels:
- In person: Visit the SAEP coordinator, Ingrid Blanc, or the Coordination Office of the relevant academic programme.
- By telephone: Call (+376) 743 000 and ask for SAEP coordinator, Ingrid Blanc,
- By email: saep@uda.ad.
The SAEP will schedule a meeting with the student to design appropriate, personalized support measures. It is recommended to contact the service before the beginning of the academic year or semester. However, support may also be requested at any point during the course if needed.
What documents should be brought to the meeting?
- The latest medical documentation confirming the student’s condition and the support required.
- If the degree of disability is 33% or higher: an updated CONAVA certificate.
What is SOC?
The Counselling and Guidance Service (SOC) is open to the entire university community and aims to promote emotional wellbeing. It provides support through counselling and coaching sessions to help address issues related to emotional balance, academic or work performance, and interpersonal relationships.
This free service offers up to three hours of support per academic year and per person, scheduled based on an agreement between the SOC and the individual.
What does SOC offer?
- A psychological orientation.
- Coaching and mediation.
- Support for anxiety or depression
- Support for adjustment disorders
- Assistance with stress or relational challenges in academic or professional contexts.
How to contact SOC?
- By email: soc@uda.ad.
For more information, you can consult the University of Andorra’s Inclusivity Plan or contact the SAEP directly at: saep@uda.ad.
